At Riiffs Parfums, we take great pride in the quality and craftsmanship of our fragrances. If for any reason you are not fully satisfied with your purchase, we offer a return policy to ensure a seamless and secure shopping experience.
Return Window
You may return your item(s) within 14 calendar days from the date of delivery.
Eligibility Criteria
To be eligible for a return or exchange, the following conditions must be met:
● The product must be unopened, unused, and in its original sealed packaging.
● The product must be in the same condition as received and include all original labels, tags, and packaging materials.
● Opened, used, or unsealed items are strictly non-returnable due to hygiene and safety regulations.
Non-Returnable Items
We cannot accept returns for:
● Products that have been opened or tested
● Items returned without original packaging
● Items returned after the 14-day window
Damaged or Incorrect Items
If you have received a damaged product or the wrong item, please contact us within 48 hours of receiving your order. Be sure to include:
● Your order number
● A clear description of the issue
● Photographic evidence of the item(s) and packaging
Once verified, we will provide a replacement or a full refund, and we will cover the return shipping cost in such cases.
Return Process
1. Email our customer care team at info@riiffsperfumes.com with your order number and reason for return.
2. Once approved, we will send you return instructions including the return address.
3. Carefully pack the item and ship it back using a trackable shipping method.
4. Once we receive and inspect your return, your refund will be processed within 7–10 business days to the original payment method.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order separately.
Refunds
Once your return is approved and processed:
● You will receive a confirmation email
● Refunds will be issued to your original payment method
● Depending on your payment provider, it may take several business days for the funds to reflect
If you have any questions or need assistance, feel free to contact our customer service team at info@riiffsperfumes.com.
Thank you for choosing Riiffs Parfums — where elegance meets timeless fragrance.
